Q: How do I get started?
A: The best way to start is to first determine the artwork you want embroidered on your garment. If you know what art you want embroidered then you will have a better idea of what garments to choose. Look for garment colors that will look appealing with your image on it. If your image is mostly light colored, don't choose a light colored garment because the image will not contrast with the light colored garment. You can browse our online Apparel Catalog here. If you don't know exactly what your artwork will be you can choose a set of garments you like and then design the artwork around those colors.


Q: What is the minimum order for embroidery?
A: Our normal minimum order is 12 pieces. However, call us to see what we can do for you!  A 12 piece order is limited to either flat goods (shirts, jackets, fleece, etc..) or hats. Flat goods and hats can not be combined to make up a minimum order.


Q: What is a digitizing fee or tape fee?
A: Embroidery artwork is very different from any other kind of artwork for decoration. The digitizer must interpret the image into stitches and adjust the sewing file to sew properly and efficiently.* This fee is quoted upon request. We need to see the image before we can price it fairly. General digitizing fees range from a $35 to $100 based on complexity and stitch count. You may email us your image for a quote.

*Embroidery files are property of Mallory's and are not owned by the customer.


Q: How long will it take to complete my order?
A: Embroidery orders take approximately 10 to 15 working days, start to finish, from the day you place your order. Placing an order includes approving an invoice via fax or email, and placing your deposit if required.


Q: What if I need a rush order?
A: Our staff will do everything possible to complete your order without a rush charge. Our customer service representative will determine if rush charges are applicable. Please notify your customer service representative if you need a rush order.


Q: How much will all this cost?
A: The more garments you order the more money you save per item. Extra charges are incurred by larger images, additional locations, or thread color changes during production. Our customer service representatives will be happy to give you a quote over the phone or through email.


Q: When do I pay?
A: New orders require a 50% deposit when the order is placed and the balance due on pickup or delivery. We accept cash, check, or credit card. We also will work on a purchase order with a signature approved copy. Credit terms may be established with approval from our accounting department.


Q: Do you ship orders out or do I have to pick it up?
A: We can ship your order anywhere in the United States via UPS. Pick up is also available during business hours: Monday - Friday 9am - 5 pm CST or by appointment.
 

Returns

Non-Decorated or Unembellished Garments

Non-decorated or unembellished garments (garments or items to which a monogram or logo has not been applied) are returnable for exchange or a full refund (excluding shipping and handling changes) for 30 days from receipt of the garment.

Decorated or Embellished Garments

Decorated or embellished garments (garments or items to which a monogram or logo has been applied) are exchangeable or returnable for 30 days from receipt of the garment where one of the following conditions applies:

1. Garment was damaged or flawed.

2. Garment delivered was not the color and/or size ordered.

3. Garment decoration applied was not as ordered.

Decorated or embellished garments are non-exchangeable and non-returnable where the garment quality, color, size, and decoration are as ordered.

All Garments

Garments must be in new condition, not laundered, worn or damaged other than the actual garment defect. Returns must be processed with a Return Request Number (RRN), the RRN should be clearly marked on any returned package. Returns without an RRN obtained prior to returning the garment will be refused. RRN's may be obtained by phone, fax, USPS Mail or email. Please give the original order number, the garment item number and the reason a return is being requested on any return request.